TERMS AND CONDITIONS

  1. A contract will be binding between W.N Sales & Engineering Ltd and the customer upon the booking of "car service/work".
  2. If you place an order via the phone etc, you warrant that you are legally capable of entering into a contract of sale and you are at least 18 years old and reside in the UK.
  3. W.N Sales & Engineering Ltd will provide details of the cost of each car service/work and the work required before the work is done. All work and costs, including additional work must be approved by the customer before any work is carried out.
  4. If the car service/work cannot be done within 1 day due to circumstances beyond W.N Sales & Engineering Ltd control, an advisor will contact the customer and inform them accordingly – this may sometimes be due to parts not being delivered or the work required may take longer to complete.
  5. All additional work is subject to VAT as required by law.
  6. Special oils or spark plugs may be required for your vehicle service. These will be an additional charge and W.N Sales & Engineering Ltd will inform you of the costs on the day of your service.
  7. All parts used when service/work is carried out on still in warranty vehicles, will adhere to the manufacturers' service schedule and warranty, and will be of "original equipment" (OE) standard - ensuring all manufacturers' warranties are validated.
  8. In addition to your Statutory Rights, a Parts & Labour Warranty is provided for a period of 12 months (or within 12,000 miles - whichever comes first) of work carried out by W.N Sales & Engineering Ltd. The Warranty covers replacement defective parts or related workmanship.
  9. The Warranty is dependent upon:
    1. W.N Sales & Engineering Ltd being given an opportunity to investigate or rectify any faults within a reasonable timeframe
    2. The manufacturer's vehicle operating instructions being followed.
    3. Having the vehicle serviced according to the manufacturer's recommended schedule (at the time or distance specified).
    4. Full compliance with W.N Sales & Engineering Ltd advisories, warnings and information or any instructions provided by W.N Sales & Engineering Ltd.
    5. The parts or workmanship carried out not being subjected abnormal conditions or unreasonable wear and tear.
  10. W.N Sales & Engineering Ltd are subscribed to the National Conciliation Service (NCS) which is the UK’s certified automotive retail Alternative Dispute Resolution (ADR) provider. As one of our customers, you are able to use the NCS if you feel we have not internally been able to resolve your complaint.
    The NCS has been certified by the Chartered Trading Standards Institute (TSI) as compliant with UK and EU regulations in respect of ADR.
  11. W.N Sales & Engineering Ltd does not accept any liability for any damage or losses suffered by the Customer from the storage of its vehicle at W.N Sales & Engineering Ltd.
  12. W.N Sales & Engineering Ltd will not be responsible or liable for any unforeseeable losses; losses that were not caused by W.N Sales & Engineering Ltd employees, agents or representatives' negligence or for any business losses. This does not affect any claim that the customer may have for death or personal injury. Nothing in this condition will affect the customer’s statutory rights that the works are performed with due skill and care, that the goods supplied are of satisfactory quality and are fit for their purpose and that the products and services correspond with their description.
  13. W.N Sales & Engineering Ltd will not be responsible for any loss of valuable items left by the customer and are not connected to the vehicle or damage to such items.
  14. W.N Sales & Engineering Ltd will not be liable for any damage or delay in the services provided if the reasons are down to "an act of God", "industrial action such as strikes", "government disputes" or factors to be deemed out of control of W.N Sales & Engineering Ltd
  15. Health & Safety laws will apply where applicable when each customers vehicle is serviced.
  16. By agreeing to these terms and conditions you are aware of what the service/work you are purchasing includes. We will also follow your manufacturers service schedule, plus additional items not included that our full / interim service may include, will be charged at an extra cost, but will not be completed without prior authorisation.
  17. Any complaint with respect to any car service/work done by W.N Sales & Engineering Ltd must be restricted to communications with W.N Sales & Engineering Ltd/Agent only. W.N Sales & Engineering Ltd will not be liable for resolving any mistakes, issues or problems unless all correspondence remains with W.N Sales & Engineering Ltd/Agent.
  18. W.N Sales & Engineering Ltd will endeavour to resolve all disputes amicably and professionally normally within 28 days. If the dispute should take longer, W.N Sales & Engineering Ltd will notify the customer accordingly.
  19. W.N Sales & Engineering Ltd guarantee to beat any main dealer on a service/work price, as long as we have been provided a written comparable quote on a like for like basis - within a 50 mile radius of the collection address. Excluding any short term promotions, for example 'January Sale'.
  20. Where the transaction value is over £1000 or a fraud alert is raised, W.N Sales & Engineering Ltd reserve the right to ask for the payment to be made by BACS/CHAPS.

THESE TERMS AND CONDITIONS AND THE GUARANTEE TERMS CONTAINED IN THEM DO NOT AFFECT THE STATUTORY RIGHTS OF A CONSUMER REGARDING FAULTY OR MISDESCRIBED PRODUCTS OR SERVICES OR ANY FAILURE BY W.N SALES & ENGINEERING LTD IN THE SUPPLY OF GOODS OR THE UNDERTAKING OF WORK. FOR MORE INFORMATION ABOUT YOUR STATUTORY RIGHTS, PLEASE CONTACT THE CITIZENS’ ADVICE BUREAU. THEY CAN ALSO ASSIST WITH INFORMATION REQUIRED BY THE CONSUMER PROTECTION ACT.

Garage Front
VW and Audi Garage

Station Garage,
Dudley Road,
Brierley Hill,
West Midlands
DY5 1HR

01384 76971